Contact us
Email is the way to reach ScoreTuner. There's no form and no phone line. Write to the address below and we'll reply by email.
Write from the email address on your account if your question is about your account or a Plus charge, so we can find it. Please don't send your Social Security number, account numbers or a copy of your credit report. We don't need them.
What we can help with
- A question about a guide, or something a page didn't make clear
- A tool that gave a result you don't understand, or didn't work
- Your account, sign-in, or saved results
- ScoreTuner Plus billing, cancellation or a refund request
- Privacy requests: a copy of your data, a correction, or deletion
- Accessibility problems on any page
- An error in one of our pages
What we can't do
ScoreTuner has no access to your credit files. We can't see your reports or scores, and we can't change, remove or dispute anything on them. We also don't contact bureaus, creditors or collectors for anyone, and we can't give personal legal or tax advice. Here's who can:
- Fix an error on a report
- Dispute it with the bureau, free. Bureau contacts and how to dispute an error.
- Get your reports
- AnnualCreditReport.com, free every week from all three bureaus.
- A dispute that went nowhere
- A complaint to the CFPB. How a CFPB complaint works.
- Identity theft
- A recovery plan and report at IdentityTheft.gov, from the FTC.
- Sued over a debt
- A consumer attorney or your local legal aid office. What to do first.
How to report an error on a page
We fix factual errors and log each correction publicly in our editorial standards. The fastest fixes come from emails that include:
- The page address, copied from your browser
- The sentence, number or date that's wrong
- What you think it should say
- A link to a source that shows it, ideally a statute, regulator, or the scoring company or bureau itself
The report an error link opens an email with those blanks already in it.